Welcome to Andrews Master Butchers
If you are unhappy with the quality of your perishable food product, you must contact Andrews Quality Meats Customers Services Via Andrewscustomerservices@outlook.com, within 24 Hours of your order delivery date. If your package arrives damaged/incorrect, you must contact Andrews Quality Meats by the end of business (3pm) on the same day your package arrives via Your Tracking Email. You will be provided a tracking number, so you know what time and date the package was shipped.
Do not return your perishable food item without specific instructions from a Customer Service Representative from Andrews Quality Meats, which can be reached via Andrewscustomerservices@outlook.com.
Several types of goods are exempt from being returned. Perishable goods such as foods, cannot be returned.
Additional non-returnable items: Gift Cards.
Once your order issue is communicated and addressed, we will send you an email to notify you that we approved your refund. We reserve the right to limit all replacements or refunds.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet please contact us at Andrewscustomerservices@outlook.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by the end of business (3pm) on the day your package arrives. Wait for authorization before returning any item, whether perishable or non-perishable, to:
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
You must be authorized by a Customer Service Representative to return any product from Andrews Quality Meats, whether it be perishable or non-perishable. If approved, to return your product you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
